Luggagepoint Reviews
(Rated by 5 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
5.0
Base on 5 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Price & Quality4.3
- Return Policy5.0
- Shipping & Delivery4.7
- Customer Service4.8
Recent Customer Reviews (5)
Georgina Patel
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Katherine Booth
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Karen Frith
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Andrew Leaf
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Khava Shishani
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Payment Methods
Accepted Payment Options:
Prices for items on Luggagepoint.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Luggagepoint credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Luggagepoint Pros & Cons
Pros
1
Customer Service: Luggage Point staff are often described as understanding, helpful, and professional. They go above and beyond to locate lost items, as seen in numerous customer testimonials.
2
Efficiency: The company has been praised for its efficient service, with customers receiving their lost items back within a reasonable timeframe.
3
Communication: Good communication is highlighted, with staff providing timely updates and clear instructions on how to collect items.
CONS
1
Management and Contracts: Some reviews on Glassdoor suggest poor management and unreasonable contracts, leading to a negative experience for employees.
2
Customer Service Issues: Several reviews on various platforms report abysmal customer service, including long wait times for phone calls, unresponsive emails, and a general lack of assistance.
3
Scams and Mismanagement: There are reports of scams and mismanagement, such as unfulfilled promises and additional fees for services that were not clearly explained.
4
Overall Reputation: The company has a low overall rating on review sites, with many users advising against using their services.
Luggagepoint Features and Benefits
Features
Lost and Found Services
They help passengers locate their lost luggage.
Customer Service
They have a dedicated customer service team that assists passengers with their queries and concerns. Staff are often described as understanding, helpful, and professional. They go above and beyond to locate lost items.
Centralized Location
They aim to provide essential airport services from one centralized location. These features aim to improve the experience for airport passengers and operators by removing the worry and stress associated with modern-day air travel.
Efficiency
The company has been praised for its efficient service, with customers receiving their lost items back within a reasonable timeframe.
Communication
Good communication is highlighted, with staff providing timely updates and clear instructions on how to collect items.
Return Policy
Goods must be returned within 30 days of purchase. To be eligible for a return, the item must be unused and in the same condition that it was received.